PLEASE READ THE FOLLOWING TERMS AND CONDITIONS RELATING TO YOUR USE OF OUR SITE CAREFULLY.
Your use of our Site constitutes your agreement to follow and be bound by these terms (the "Agreement") made in Montgomery County, Maryland.
BY PLACING AN ORDER THROUGH B12RX.COM YOU FREELY, AND WITH FULL KNOWLEDGE AND UNDERSTANDING OF THESE TERM OF USE DO HEREBY AUTHORIZE THE MEDICAL STAFF AT B12RX.COM TO CONDUCT AN EVALUATION AND TO DEVELOP A TREATMENT PLAN FOR YOU. YOU AGREE THAT YOU ARE BEING TREATED BY A MARYLAND PHYSICIAN AND THE PRODUCTS THAT YOU RECEIVE ARE BEING SUPPLIED BY LICENSED MARYLAND PROVIDERS AND PHARMACISTS.
By using the Site, you agree to comply with this Policy and to indemnify B12Rx.com against any claims by third parties arising from your violation of this Policy. In general, you must exercise judgment and responsibility with respect to your use of our Site.
You may only use the Site for lawful purposes and may not use the Site to harm others. Without limiting the generality of the foregoing, you may not:
You agree that B12Rx.com may send electronic mail to you for the purpose of advising you of changes or additions to this Site, about any of B12Rx.com's products or services, or for such other purpose(s) as B12Rx.com deems appropriate.
B12Rx.com may from time to time monitor, review, and at its discretion edit or delete discussions, chats, and postings on our Site; however, B12Rx.com is under no obligation to do so and assumes no responsibility or liability arising from the content of any such transmissions or for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, hate speech, danger, illegality or inaccuracy contained in any information transmitted to any such locations on our Site. B12Rx.com will cooperate with law enforcement or a court order requesting or directing B12Rx.com to disclose the identity of anyone posting any information or material prohibited by this Policy. B12Rx.com may also disclose such information if such disclosure is reasonably necessary to protect the rights, property, or personal safety of B12Rx.com, its clients, or the public.
All comments, feedback, suggestions, ideas, and other submissions disclosed, submitted, or offered to B12Rx.com on or by this Site or otherwise disclosed, submitted, or offered in connection with your use of this Site or otherwise (collectively, "Comments") shall be and remain B12Rx.com's property. Such disclosure, submission, or offer of any Comments shall constitute an assignment to B12Rx.com of sender's all worldwide rights, titles, and interests in all copyrights and other intellectual property contained in the Comments. Thus, B12Rx.com will own exclusively all such rights, title, and interest and shall not be limited in any way in its use, commercial or otherwise, of any Comments. B12Rx.com is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any Comments.
You agree that B12Rx.com may use and/or disclose information about your demographics and use of the Site in any manner that does not reveal your identity. By participating in Site contests, promotions, and/or requesting promotional information or product updates, you agree that B12Rx.com may use your information for marketing and promotional purposes.
All orders are shipped either via Federal Express, UPS or the USPS with delivery confirmation. Most Orders will routinely be shipped within 72 hours of purchase. Certain holidays may delay shipping. If your product is damaged during delivery please contact us to make arrangements for returns and exchanges.
If you are not satisfied with your purchase, you can return the unopened package and get a refund less the cost of shipping and a 15% restocking fee within 10 days from the date of purchase. If the product is damaged during delivery, we will exchange the product for another one.
You can return a product for up to 10 days from the date you purchased it. Any product you return must be in the same condition you received it, in the original packaging and must be unopened. Please keep the receipt.
Vitamin Injections are for adults only. There are certain cases where the doctor may initiate a vitamin injection protocol for children only after direct communication with a legal guardian on a case by case basis.
DO NOT DILUTE OR MIX B12RX.COM INJECTIONS WITH ANY OTHER VITAMINS OR SUBSTANCES. MIXING CAN CHANGE THE COMPOSITION OF THE INJECTION AND LEAD TO RISKS WHICH COULD BE SERIOUS.
Do not change your DOSING without talking with a doctor. The most common side effect of B12RX.COM Injections are local skin reactions. Some may experience brief flushing sensation. If there are any redness that does not resolve with local application or ice or cool compresses call your doctor. Some may experience itching, redness, or rash at the injection site.
NEEDLES MUST NOT BE SHARED Disposable syringes and needles should be used only once. Used syringe and needle should be placed in sharps containers (such as red biohazard containers), hard plastic containers (such as detergent bottles), or metal containers (such as an empty coffee can). Such containers should be sealed and disposed of properly.
You can keep most of the B12RX.COM Injections at room temperature (below 86°F [30°C]) but away from direct light. SOME INJECTIONS MAY NEED TO BE REFRIGERATED SO MAKE SURE THAT YOU LOOK AT THE PACKAGING. If you are not sure whether it needs to be refrigerated, place it in the refrigerator until you have spoken to a B12RX.COM Representative. Do no use any injections or vials that arrive opened or damage. Do not use any syringes that are not sealed.
BY PLACING AN ORDER THROUGH B12RX.COM YOU FREELY, AND WITH FULL KNOWLEDGE AND UNDERSTANDING OF THIS CONSENT AND ITS TERMS DO HEREBY AUTHORIZE THE MEDICAL STAFF AT B12RX.COM TO CONDUCT AN EVALUATION AND TO DEVELOP A TREATMENT PLAN FOR YOU. YOU AGREE THAT YOU ARE BEING TREATED BY A MARYLAND PHYSICIAN AND THE PRODUCTS THAT YOU RECEIVE ARE BEING SUPPLIED BY LICENSED MARYLAND PROVIDERS AND PHARMACISTS.
TRUTHFUL AND COMPLETE MEDICAL DISCLOSURE BY PATIENT. YOU WARRANT THAT YOU HAVE SUBMITTED ALL MY MEDICAL INFORMATION TO THE TREATING PHYSICIAN(S) AT B12RX.COM. YOU WARRANT THAT ALL OF YOUR MEDICAL INFORMATION THAT YOU HAVE SUBMITTED TO B12RX.COM IS COMPLETE, AND TRUE TO THE BEST OF YOUR KNOWLEDGE.
INFORMED CONSENT: YOU UNDERSTAND THAT YOU MAY RECEIVE ONE OR MORE FORMS OF THERAPY FOR ENERGY AND VITAMIN SUPPLEMENTATION INCLUDING, BUT NOT LIMITED TO, BY ORAL, BY INJECTION OR OTHER SUITABLE DELIVERY ROUTE. IT IS NOT ALWAYS NECESSARY TO RECEIVE ENERGY AND VITAMIN SUPPLEMENTATION BY INJECTION HOWEVER, IN THOSE INSTANCES WHERE ENERGY AND VITAMIN SUPPLEMENTATION IS TO BE ADMINISTERED BY YOU THROUGH INJECTION, YOU UNDERSTAND THAT (1) THE CONDITION FOR WHICH THE ENERGY AND VITAMIN SUPPLEMENTATION IS RECOMMENDED, (2) THE PURPOSE OF PROVIDING THE ENERGY AND VITAMIN SUPPLEMENTATION BY THE INJECTABLE ROUTE, (3) THE POTENTIAL RISKS AND BENEFITS OF RECEIVING ENERGY AND VITAMIN SUPPLEMENTATION BY THE INJECTABLE ROUTE, (4) THE POSSIBLE ALTERNATIVES TO THE PROPOSED INJECTION OF THE ENERGY AND VITAMIN SUPPLEMENTATION, AND (5) THE POSSIBLE RISKS OF RECEIVING THE ENERGY AND VITAMIN SUPPLEMENTATION BY INJECTION.
POSSIBLE SIDE EFFECTS: YOU UNDERSTAND THAT THERE ARE KNOWN SIDE EFFECTS THAT MAY OCCUR WITH INJECTION THERAPY. BY PLACING AN ORDER THROUGH B12RX.COM YOU HAVE AGREED THAT THESE RISKS HAVE BEEN EXPLAINED TO YOU INCLUDING THOSE NOTED ON THE SIDE-EFFECT PROFILE AND THE RECEIPT OF WHICH YOU ACKNOWLEDGE.
RISK OF INFECTION: WHENEVER A NEEDLE IS INTRODUCED THROUGH THE SKIN TO DELIVER AN INJECTABLE SUBSTANCE, INHERENT RISKS ARE PRESENT EVEN IF ALL MEDICALLY SOUND PRACTICES ARE FOLLOWED WITH RESPECT TO ADMINISTERING A STERILE INJECTION. YOU UNDERSTAND THAT THIS RISK IS VERY SMALL, BUT IT STILL EXISTS. REDNESS AND SWELLING ARE THE EARLY SIGNS OF INFECTION. ANY REDNESS OR SWELLING SHOULD BE REPORTED IMMEDIATELY TO AVOID THE MORE SERIOUS COMPLICATIONS OF SEPSIS (BACTERIA IN THE BLOOD STREAM) OR OSTEOMYELITIS (INFECTION OF THE BONE).
RISK OF PUNCTURE OF NERVES, ARTERIES, OR VEINS: THIS RISK VARIES GREATLY ON THE AREA OF INJECTION. WHEN SMALL INJECTIONS ARE MADE IN SUB-CUTANEOUS TISSUE OR IN A LARGE MUSCLE, THIS RISK IS VERY SMALL. IN OTHER AREAS WHERE THESE STRUCTURES ARE LARGER AND RUNNING TOGETHER, THE RISK IS INCREASED. A NERVE MAY BE PERMANENTLY DAMAGED OR BLEEDING MAY OCCUR WITH PUNCTURE OF A VEIN OR ARTERY. B12RX.COM SUPPLIES ONLY SUB-CUTANEOUS INJECTIONS.
RISK OF PUNCTURE OF A LUNG OR VITAL ORGAN: INJECTIONS IN THE AREA OF THE CHEST COULD PUNCTURE A LUNG IN WHICH THE SERIOUS COMPLICATION OF A TENSION PNEUMOTHORAX COULD OCCUR. IN THIS CONDITION THE LUNG LEAKS AIR INTO THE LUNG CAVITY PROGRESSIVELY COMPRESSING THE HEART AND LUNG. THE PERSON BECOMES SHORT OF BREATH, WHICH CAN ADVANCE TO DEATH IF UNTREATED. PUNCTURE OF OTHER VITAL ORGANS IS EXTREMELY UNLIKELY AND DEPENDS ON THE SITE OF INJECTION. WHEN SMALL INJECTIONS ARE MADE IN SUB-CUTANEOUS TISSUE OR IN A LARGE MUSCLE, THIS RISK IS VERY SMALL. B12RX.COM SUPPLIES ONLY SUB-CUTANEOUS INJECTIONS.
RISK OF ALLERGIC REACTION TO INJECTED SUBSTANCE: YOU UNDERSTAND THAT THE POSSIBILITY OF ALLERGIC REACTIONS TO ENERGY BOOSTERS AND VITAMIN SUPPLEMENTS EXISTS. AN ALLERGIC REACTION IS USUALLY HIVES, BUT A LUNG REACTION COULD OCCUR WITH SEVERE SHORTNESS OF BREATH, OR THE MOST SERIOUS REACTION OF ANAPHYLAXIS. IN ANAPHYLAXIS THERE IS THE ACUTE ONSET OF SHOCK, AND THIS IS A SERIOUS LIFE-THREATENING EMERGENCY THAT COULD RESULT IN DEATH.
SITE OF INJECTION: THE RISKS OF INJECTION THERAPY DEPENDS ON THE SITE OF WHERE INJECTION IS GIVEN TOGETHER WITH THE INJECTABLE FORMULATION AND ITS INGREDIENTS. FOR EXAMPLE, IF THE INJECTION IS ADMINISTERED IN SUB-CUTANEOUS TISSUE OR IN A LARGE MUSCLE, THE RISK OF HITTING A VITAL ORGAN IS REDUCED. HOWEVER, IF AN INJECTION IS ADMINISTERED NEAR A NERVE OR NEAR A NEUROVASCULAR BUNDLE (WHERE NERVES, VEINS, AND/OR ARTERIES MAY TRAVEL TOGETHER) THERE IS A GREATER RISK OF INJURY. AS ANOTHER EXAMPLE, AN INJECTION ADMINISTERED IN THE VICINITY OF THE LUNGS PRESENTS A GREATER RISK OF DIRECTLY INJURING OR DAMAGING A LUNG OR LUNG COMPONENT. B12RX.COM SUPPLIES ONLY SUB-CUTANEOUS INJECTIONS.
DISPOSAL: YOU UNDERSTAND THAT IF YOU UNDERGO INJECTION THERAPY THAT YOU MUST PLACE THE USED NEEDLES, SYRINGES, CARTRIDGES, AND/OR SINGLE-USE INJECTOR PENS IN A BIOHAZARD/SHARP CONTAINER FOR MEDICAL WASTE, WHICH IS PUNCTURE PROOF. THESE MAY BE OBTAINED AT A PHARMACY OR FROM B12RX.COM. YOU AGREE THAT YOU WILL NOT REUSE NEEDLES, SYRINGES, CARTRIDGES, SINGLE-USE INJECTOR PENS, OR ALCOHOL PADS. YOU AGREE THAT YOU WILL ALWAYS KEEP SYRINGES, INJECTION SUPPLIES, AND DISPOSAL CONTAINERS OUT OF THE REACH OF CHILDREN AND PETS. IF YOU CHOOSE TO DISPOSE OF NEEDLES ON YOUR OWN YOU WILL CONTACT YOUR TOWN OR CITY ENVIRONMENTAL WASTE DEPARTMENT ON HOW TO DISPOSE OF YOUR BIOHAZARD CONTAINERS. YOU UNDERSTAND THAT THESE LAWS VARY FROM STATE TO STATE.
UNSURE OR UNCERTAIN WITH ANY ASPECT OF SELF-INJECTION: YOUR HEREBY AGREE THAT YOU UNDERSTAND THAT IF YOU ARE UNSURE OF ANY PART OF ANY SELF-ADMINISTERED (CURRENT OR FUTURE) THERAPY, INJECTION THERAPY, TECHNIQUE, PRODUCT, OR ANY OTHER FACTOR, YOU ARE TO CONTACT YOUR TREATING PHYSICIAN BEFORE SELF-ADMINISTERING ANY INJECTION THERAPY OR ANY MEDICAL THERAPY. YOU ACKNOWLEDGE AND UNDERSTAND THAT YOU WILL SEEK IMMEDIATE ASSISTANCE FROM A HOSPITAL EMERGENCY ROOM IF AT ANYTIME YOU FEEL SUFFICIENTLY UNWELL DURING YOUR TREATMENT PERIOD (SELF-INJECTION OR OTHERWISE).
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, testimonials, program guides and manuals, menus, and other materials that appear as part of this Site (collectively, the "Contents") are copyrights, trademarks, and/or other intellectual property owned, controlled, or licensed by B12RX.com, and/or its subsidiaries and their affiliates (collectively, "B12Rx.com"). The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by Persona Doctors zB12Rx.com, or any of its subsidiaries. B12RX.COM, B12SHOT.COM, MYB12SHOT.COM, and all other B12Rx.com trademarks appearing on this Site are trademarks of B12 Rx, LLC.
The Contents of our Site, and the Site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise or services from our site) use by the users of our Site. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title, or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.
The information provided on this website is presented in summary form, is general in nature, and is provided for informational purposes only. The information on this site is intended only for the purpose of helping patients and family members better understand vitamins and the way they pertain to certain health conditions and treatment options. The content is not intended in any way to be a substitute for professional medical advice and should not be interpreted as treatment recommendations. Only a physician who has had an opportunity to interact with the patient in person, with access to the patient's records and the opportunity to conduct appropriate follow-up, can provide recommendations for treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Neither the content nor any other service offered by or through this website is intended to be relied on for medical diagnosis or treatment, without a physician's interaction and involvement. Never disregard medical advice or delay in seeking it because of something you have read on this Web site. Vitamin injections are prescribed at the discretion of the patient's physician based upon the physician's clinical assessment of the patient's medical complaint, medical history, physical examination results and diagnostic laboratory report combined with the perceived benefit to be derived by the patient from the medication when combined with a healthy diet plan and exercise.
THIS SITE DOES NOT PROVIDE MEDICAL ADVICE THE CONTENTS OF THE THIS SITE INCLUDING WEBSITE TEXT, GRAPHICS, IMAGES, INFORMATION MATERIAL ARE FOR INFORMATIONAL PURPOSES ONLY AND IS IN NO WAY MEANT TO PROVIDE ANY MEDICAL ADVICE AND IS NOT MEANT TO BE TAKEN AS MEDICAL ADVICE THE CONTENT IS NOT INTENDED TO BE A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. ANY MEDICAL QUESTIONS REGARDING INFORMATION ON THIS WEBSITE SHOULD BE DIRECTED AND ADDRESSED WITH A PROFESSIONAL AND IS PROVIDED HEREIN FOR INFORMATIONAL PURPOSES AND IS NOT MEANT TO SUBSTITUTE FOR THE ADVICE PROVIDED BY YOUR OWN PHYSICIAN OR OTHER MEDICAL PROFESSIONAL. NEVER DISREGARD PROFESSIONAL MEDICAL ADVICE, OR DELAY IN SEEKING IT, BECAUSE OF SOMETHING YOU HAVE READ ON THIS SITE. IF YOU HAVE OR SUSPECT THAT YOU HAVE A MEDICAL PROBLEM, PROMPTLY CONTACT YOUR HEALTH CARE PROVIDER. INFORMATION AND STATEMENTS REGARDING DIETARY SUPPLEMENTS AVAILABLE THROUGH THIS WEBSITE HAVE NOT BEEN EVALUATED BY THE FOOD AND DRUG ADMINISTRATION AND ARE NOT INTENDED TO DIAGNOSE, TREAT, CURE, OR PREVENT ANY DISEASE.
*** THIS SITE SHOULD NOT BE USED BY CHILDREN UNDER THE AGE OF 18 ***
DISCLAIMER THIS SITE AND ALL CONTENTS OF THE SITE AND ANY SITES HYPERLINKED TO THIS SITE ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT B12Rx.com, Inc. OR ANY OF ITS AFFILIATES SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DAMAGES OF ANY KIND INCLUDING BUT NOT LIMITED TO DIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR PUNITIVE, LOST PROFITS OR LOST SAVINGS RELATED TO YOUR USE OF THIS SITE OR THE PRODUCTS OFFERED ON THIS SITE.
You agree that all of your transactions with or through the Site may, at our option, be conducted electronically. You also agree that: We may provide all agreements, disclosures and notices electronically, including any that we are otherwise required to provide in "writing." We will provide these in screen text or deliver a copy to the email address that you provide to us during registration; You consent to our recording of all oral conversations (including any telephone) at our option. If you do not wish to deal with us electronically, you should not enter into this Agreement.
My Account and Profiles allows you to record limited amounts of personal health information, on a voluntary basis, on servers maintained by B12Rx.com or on its behalf. My Account is structured to allow access only to Account holders with a valid username and password. Whenever you submit or modify information in My Account, we will send such information over the Internet using encryption technology, Secure Socket Layer (SSL) software. As an additional security precaution, the information you submit to My Account will be stored on a separate server. However, we do not warrant or represent that the information you submit to My Account will be protected against loss, misuse, or alteration by third parties. You are responsible for taking all reasonable steps to ensure that no unauthorized person shall have access to your password to My Account. It is your sole responsibility to (1) control the dissemination and use of passwords; (2) authorize, monitor, and control access to and use of My Account and your password; (3) promptly inform B12Rx.com, Inc. of any need to deactivate a password. You grant B12Rx.com. and all other persons or entities involved in the operation of the Site and My Account and Profiles the right to transmit, monitor, retrieve, store, and use your information in connection with the operation of My Account and Profiles. B12Rx.com. cannot and does not assume any responsibility or liability for any information you submit to My Account.
We may change, move, or delete portions of, or may add to, our Site from time to time and without notice. Your use of our Site following any such change constitutes your agreement to follow and be bound by the terms as changed.
This Agreement is effective unless and until terminated by either you or B12Rx.com. You may terminate this Agreement at any time. B12Rx.com may terminate this Agreement at any time without notice and deny you access to the Site, if in B12Rx.com's sole discretion you fail to comply with any term or provision of this agreement. A termination or actions taken by B12Rx.com under the previous sentence shall not limit B12Rx.com's other legal rights and remedies available under law or equity. Upon any termination of this agreement by either you or B12Rx.com, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under this agreement or otherwise.
We may change, move, or delete portions of, or may add to, our Site from time to time and without prior notice. Your use of our Site following any such change constitutes your agreement to follow and be bound by the terms as changed. From time to time there may be information on our Site that contains typographical errors, inaccuracies, or omissions. We may correct errors, inaccuracies, or omissions and change or update information at any time without notice.
For your convenience and enjoyment, our Site may provide links to web sites that are not operated by B12Rx.com. These links do not mean that B12Rx.com endorses, approves, or sponsors the linked site or any information, products, or services contained in such site, nor is B12Rx.com liable for any claims or any damage which might result from your use of such information, products, or services.
If any provision of this agreement shall be found to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.
A failure on the part of B12Rx.com to enforce any part of this agreement shall not constitute a waiver of any of B12Rx.com's rights under this agreement, whether for past or future actions on the part of any person. Only a specific written waiver signed by an authorized representative of B12Rx.com shall have legal effect.
This site and all contents of the site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of the site, that your use of the site is at your sole risk, that you assume full responsibility for all costs associated with all servicing or repairs of any equipment you use in connection with your use of our site, and that B12Rx.com shall not be liable for any claims or damages of any kind related to your use of this site.
Unless otherwise specified and except to the extent B12Rx.com products or services are offered for sale in the United States through this Site, this Site and the Contents thereof are displayed solely for the purpose of promoting B12Rx.com's products and services available in the United States and select foreign markets. This Site is controlled and operated by B12Rx.com from its offices in Rockville, Maryland.
This Agreement shall be construed in accordance with the laws of the State of Maryland, without regard to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by Maryland-Southern Federal District Court located in Greenbelt, Maryland. The Parties, to reduce costs and expedite dispute resolution; agree to first utilize mediation; and should that not resolve the dispute, by binding arbitration before a retired Judge chosen by the Parties from the Circuit Court for Montgomery County. Each Party shall pay their own attorney's fees; and all Parties shall pay an equal share of the mediator and/or arbitrator fees at the current rates at the time. Selection of the mediator/arbitrator shall be the first name both chosen from the common current list. ADR by mediation/arbitration shall occur in Montgomery County at company offices or by videoconference with costs of same paid by whichever party requested videoconference.