Shipping & Returns Policy

Last Revised On: 04/18/2021

Shipping Policy

Shipment processing time

All orders must be processed before they can ship.

For first time orders or orders requiring a new prescription, the processing time can be up to 5 business days.

For reorders, the processing time is generally 1 to 3 business days.

However, if there is a need to contact the customer and there are delays in reaching the customer then the order may be automatically cancelled with a refund and notification to the customer.

Shipment rates

When placing an order you have the option from selecting various delivery options with differences in delivery speeds and prices.

Shipment delivery times & estimates

Please note that delivery times are only for after the order has processed and shipped.

Please see the section, above regarding processing times.

Occasionally, unforeseen circumstances with the shipping company occur which lead to delays.

Shipment to P.O. boxes

Unfortunately, shipments to P.O. boxes are not permitted.

Shipments to APO/FPO/DPO addresses

Shipments to APO/FPO/DPO addresses are permitted.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number.

The tracking number may take up to 24 hours to become active and usable on the shipping company’s website.

Returns & Refunds Policy

Returns or Exchanges

The items sold on this site are prescription class medications or medical accessories and can not be returned or exchanged.

There are a number of reasons for the legal prohibition on the return of medications and medical items, such as, possible contamination or tampering with the items.

Would you ever want to take medication or use a medical device that may have been contaminated or tampered with?

Again, due to legal restrictions, prescription medications, medical devices and accessories can not be returned.

Damaged or Defective Items

If a product is damaged or defective, please contact customer service via our interactive customer service page, to process a request for a replacement to be sent.

Depending on the nature of the defect customer service may require the product to be shipped back. In these situations, a prepaid shipping label will be emailed to facilitate the return.

Lost Shipments or Missing Items

If a shipment is lost in transit or items are missing, please contact customer service via our interactive customer service page, to process a request for a replacement to be sent.

Shipments that are lost in transit are covered by included shipment insurance and may require the customer to file a claim with the shipping company.


In instances where we are unable to process an order within 14 days a full and complete refund will be issued back to the original form of payment used.


If you have any questions regarding our shipping or returns policies, please contact us via our interactive customer service page.

In addition, you may find other commonly asked and answered questions at our frequently asked questions page.

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